Donor Care Administrator

Job Description

Have you got experience working for a charity / not for profit organisation?

A well-known charity based in Dublin city centre are seeking a donor administrator to assist them for a 4-month temporary assignment starting ASAP. Paying €15.00 per hour. 

****The ideal candidate must be confident using Excel and CRM systems*****

Duties and Responsibilities:

  • Administration: Financial administration and reconciliation processes to achieve KPIs
  • Reporting across all giving platforms (online/direct debits/cheque).
  • Assist with in-bound communications and donations, ensuring accurate recording and systems entry.
  • Deliver accurate data input to our CRM system (MS Dynamics) to facilitate record keeping, communications and relationship development.
  • Carry out regular data cleansing checks as part of routine tasks. You will follow all legislation and best practice regarding data protection.

Essential Criteria:

  • A self-starter with the ability to learn processes quickly and problem solve.
  • Experience of using databases and/or CRM systems
  • Strong administrative experience and attention to detail
  • Strong command of MS Office, including Mail Merge and Excel, is essential

Desirable Criteria:

  • Experience of using Microsoft Dynamics CRM an advantage
  • Knowledge of GDPR a plus
  • Knowledge of email marketing platforms (eg. Mailchimp) an advantage
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