We are working with a market leading PropTech firm who are expanding their business in the Irish market. They are seeking a Client Success Manager to join their team on a permanent basis. This is a hybrid role but the chosen candidate must be able to access their site in Dublin 2 when needed.

Salary €35,000 - €40,000 – this is negotiable

Outstanding benefits

Flexibility / Hybrid

The company are looking for an ambitious Client Success Manager to ensure they are the first point of contact for key clients for live and appointed sites. You will take ownership of the platform and will be working closely with the Client Operations Director. The ideal candidate must be confident, patient, and passionately communicative.

Duties & Responsibilities

• Attend weekly team meetings and present Operational updates
• Provide monthly portfolio reports and updates
• Assist site teams with any problems which arise and deal with them swiftly and successfully
• Become an industry expert, reporting and discussing trends and developments with both clients and colleagues
• Liase with product and development to communicate product enhancement opportunities
• Manage client feedback, ensuring relevant information is communicated succinctly to ensure continued customer satisfaction

• Putting yourself in the clients’ shoes and can advocate for them when necessary
• Delivering client comms strategies frequently and on time
• Creating excellent content ideas and strategies for a range of different clients
• Working with the wider Operations and Development team to deliver a seamless implementation process and bespoke world-class product
• Encouraging integration between departments
• Using initiative to find solutions for any challenges presented While you’re here you’ll:
• Develop and maintain relationships with your clients, identifying and understanding their business objectives
• Curate, own and maintain customer success plans aligned with clients’ objectives
• Act as a trusted product advisor, advising/coaching your key contacts on best practices and correct product utilisation
• Create detailed monthly reporting, both internal and external outlining current engagement, future innovations, and strategies
• Create excellent content opportunities for our clients and aid with the curation where necessary

Skills & Attributes required

• You have worked in property or facilities
• You have a successful record of dealing with clients and are happy to be their primary contact.

• You are genuinely excited to help clients and ensure all interactions with clients and employees are in a professional and friendly manner.
• You may have held a few different client or customer service roles, but importantly you understand how to build a great rapport which creates excellent results.
• Assist in project implementation as required in order to be familiar with site requirements and product before taking on account after go-live date