We are working with a Medical Devices company based in Dublin 15 are seeking an Operations Team Lead to join their business on a permanent basis.

The ideal candidate will have experience within the medical devices industry or pharmaceutical etc.

Salary €55,000 - €60,000 negotiable

Benefits – Pension & Healthcare

Annual leave – 25 days

Fully onsite – 37.5 hours, flexible with start time

The Team Leader will be responsible for supervising, managing and motivating the warehouse and customer services teams and the efficient and effective operation of the warehouse and customer service areas. You will ensure that the Operations Team provide consistently high standards, achieving all KPIs and are motivated to do their jobs efficiently.

Duties & Responsibilities

• Set clear team goals and objectives
• Plan workload, delegate tasks and set deadlines
• Lead in field audit counts and reconciliation ensuring all consignment paperwork is kept up to date.
• Monitor kit performance with platforms provided to do this working closely with the Operations Director to ensure asset utilisation.
• Ensure completion on weekly/monthly reporting including Backorders, stock takes, expiry, purchase orders and open orders
• Responsible for freight cost management/ revenue and coming up with initiatives to support growth in this area.
• Maintenance of national frameworks in place ensure compliance and fulfilment of all obligations to these tenders
• Discover training needs and provide coaching, supporting coaching needs and providing them a platform to succeed.
• Ensure compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care. Ensure all duties completed by the team are performed in accordance with the requirements of the Quality Management System and QAPs.
• Maintenance of effective communication between the Operations team members and ensuring that there is a clear understanding of work priorities. Provide day-to-day trouble shooting and be the ‘go-to’ person for the warehouse and customer service team in problem solving, issue escalation, communication with the wider business.
• Actively contribute to maintaining good working relationships with all other divisions in the business and external relationships with suppliers, distributors.
• Oversight, trouble-shooting and support of Warehouse and Customer Service Team

Essential Skills & Attributes

• People management experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Excellent communication and leadership skills
• Organisational and time management skills
• Experience promoting process improvement
• Experience dealing with complexity, analysing information, and implementing company vision
• Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing and organising workload. Problem solving skills and a great telephone manner are also vital to this role.
• Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement
• Active involvement in team engagement
• Meticulous attention to detail and accuracy in work
• Proactive approach and ability to work independently and as part of a small but dynamic team